Shipping & Handling
All orders are shipped through USPS. Items that are in stock will be shipped Monday-Friday within 3 business days after the order is placed.
We offer a flat rate of $5.50 for shipping and handling.
If you’ve emailed a letter of interest about an item that isn’t currently available, we’ll respond with a notice of expected availability and then let you know when items to choose from become available. You are under no obligation to select one of these items.
Once your order has been processed, you’ll receive a confirmation email with a tracking number.
Local Pickup
If you live in the greater Olympia area, we can discuss alternatives to shipping, such as pickup or possible delivery. Please contact us to discuss options.
Missing or Lost Packages
Please be aware that once your order has been shipped, we cannot be responsible for loss or damage in transit. If a rare problem arises in transit, you will need to file a claim for reimbursement from the shipping carrier. Also, be especially careful when you enter your address at checkout since we can’t be responsible for any errors that affect delivery. To cancel or modify your order, you’ll need to email us within one hour of placing the order.
International Shipping
We have not yet established international shipping. If you live outside the U.S. and would like to place an order, please email us. We will inform you of the shipping costs and make special arrangements for you to receive your item.
Return & Exchange Policy
Returns
We love our one-of-a-kind items and we want you to love them too. If, however, your item is simply not what you expected and you’re not satisfied, please email us within 7 days of delivery. We will work with you to create a solution, such as a refund or exchange.
In order to return your new item, it must be unused and in its original condition, you’ll need to include the receipt or proof of purchase, and you’ll be responsible shipping costs, if any.
These items cannot be returned:
- Gift Certificates
- Discounted or sale items | These are considered final and cannot be returned or exchanged unless there is a specific problem with the item
- Original cost of shipping, if any
However, please remember, if there are any unexpected issues, you can always contact us and we will explore options to make the situation right.
Refunds
If you’re requesting a refund or exchange, we’ll notify you when the returned item has been received and we’ll respond fully to your request within 5 business days. Please note that any original shipping costs are non-refundable.
Any refunds will be promptly applied to your credit card or original payment method. Please note that processing times can vary according to credit card company.
Exchanges
If you’d like to exchange an item for another item, please send an email explaining the situation. We will respond with instructions for the steps to take.
Return Shipping
After contacting us about a return, please mail your item to:
I Found the Colors, SPC
120 State Ave E #1469
Olympia, WA 98501
You are responsible for return shipping costs. Also, original shipping cost are non-refundable. Remember that the time it takes for your returned item to reach us will vary according to where you live. You might wish to purchase a tracking number since we cannot guarantee that we will receive the item. If you are requesting an exchange, you will be notified when the new item has shipped and you’ll receive a new tracking number.
